Customer Service : Teddy Bears UK

The Customer Service Pocketbook

admin — Tue, 09 Mar 2010 15:52:43 +0000

Category
Books

Retailer
Pickabook

Brand
Management Pocketbooks

The Customer Service Pocketbook

This text deals with all aspects of customer service. It covers why good service matters, turning complaints into opportunities, listening to customers, effective communication, and more. It includes self-assesments, exercises and quizzes.

£6.39

The Customer Service Pocketbook by Tony Newby, Sean Mc Manus, Phil Hailstone (Illus)

Pickabook Site Offers : Check out the latest offers available at our website.

Pickabook Info : Pickabook - your on-line bookshop Pickabook has been rated a 5-star online bookshop by eShops. It offers over 5 million books from stock, large discounts, same-day despatch, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for book lovers.

To find the best offers and deals on the cheapest The Customer Service Pocketbook from Management Pocketbooks click the 'Compare' button and a search will check whether a cheap The Customer Service Pocketbook is available from an alternative source other than Pickabook. The The Customer Service Pocketbook price comparison may also highlight product offers similar to Management Pocketbooks The Customer Service Pocketbook within the Books category.

More Ideas : Into Opportunities : Includes Self : Opportunities Listening : Communication Service : Deals Opportunities : Good More

The Customer Service Activity Book

admin — Sat, 13 Mar 2010 04:03:00 +0000

Category
Books

Retailer
Pickabook

Brand
Amacom

The Customer Service Activity Book

Provides training exercises for creating top-notch customer service. This book presents an array of activities that: reinforce what good customer service is - and is not; prove the value and the importance of "sharing the load"; and show how to increase productivity and performance while enhancing relationships with customers.

£21.24

The Customer Service Activity Book by Darryl S. Doane, Rose D. Sloat

Pickabook Site Offers : Check out the latest offers available at our website.

To find the best offers and deals on the cheapest The Customer Service Activity Book from Amacom click the 'Compare' button and a search will check whether a cheap The Customer Service Activity Book is available from an alternative source other than Pickabook. The The Customer Service Activity Book price comparison may also highlight product offers similar to Amacom The Customer Service Activity Book within the Books category.

More Ideas : Customer Service : Importance Sharing : Reinforce Good : Prove Importance : Prove Sloat : Reinforce Darryl

Branded Customer Service

admin — Thu, 11 Mar 2010 11:56:39 +0000

Category
Books

Retailer
Pickabook

Brand
Berrett-koehler

Branded Customer Service

Suggests a step for marketing specialists who have realized that significant brand equity is built not just through advertising and public relations efforts. This book states that an integrated brand needs to be lived and expressed through every aspect of the brand's organisational culture, especially the human exchange of customer service.

£11.47

Branded Customer Service by Janelle Barlow, Paul Stewart

Pickabook Site Offers : Check out the latest offers available at our website.

To find the best offers and deals on the cheapest Branded Customer Service from Berrett-koehler click the 'Compare' button and a search will check whether a cheap Branded Customer Service is available from an alternative source other than Pickabook. The Branded Customer Service price comparison may also highlight product offers similar to Berrett-koehler Branded Customer Service within the Books category.

More Ideas : Culture Especially : Service Branded : Janelle Barlow : Significant Stewart : Brand Built : Equity Janelle

101 Ways To Improve Customer Service

admin — Tue, 09 Mar 2010 03:32:35 +0000

Category
Books

Retailer
Pickabook

Brand
John Wiley And Sons Ltd

101 Ways To Improve Customer Service

Your customer service representatives directly influence the perception that customers have of your products and services and ultimately, your company. This book provides a variety of training and development interventions that can be put to use with frontline service employees.

£23.11

101 Ways to Improve Customer Service by Lorraine L. Ukens

Pickabook Site Offers : Check out the latest offers available at our website.

To find the best offers and deals on the cheapest 101 Ways To Improve Customer Service from John Wiley And Sons Ltd click the 'Compare' button and a search will check whether a cheap 101 Ways To Improve Customer Service is available from an alternative source other than Pickabook. The 101 Ways To Improve Customer Service price comparison may also highlight product offers similar to John Wiley And Sons Ltd 101 Ways To Improve Customer Service within the Books category.

More Ideas : Book Provides : Lorraine Ukens : Variety Training : Book Interventions : Perception Service : Customers Lorraine

S/Nvq Level 2 Customer Service

admin — Thu, 11 Mar 2010 03:25:32 +0000

Category
Books

Retailer
Pickabook

Brand
Pearson Education, Oxford

S/Nvq Level 2 Customer Service

Offering support for the NVQ/SVQ Level 2 Customer Service standards, this book covers the two mandatory units and ten option units of the specification. It includes case studies that give students the opportunity to analyse and discuss real-life situations and to practise their skills.

£20.69

S/NVQ Level 2 Customer Service by Sally Bradley

Pickabook Site Offers : Check out the latest offers available at our website.

To find the best offers and deals on the cheapest S/Nvq Level 2 Customer Service from Pearson Education, Oxford click the 'Compare' button and a search will check whether a cheap S/Nvq Level 2 Customer Service is available from an alternative source other than Pickabook. The S/Nvq Level 2 Customer Service price comparison may also highlight product offers similar to Pearson Education, Oxford S/Nvq Level 2 Customer Service within the Books category.

More Ideas : Opportunity Analyse : Students Opportunity : Analyse Discuss : Ten Real : Life Practise : Bradley Offering

The Customer Service Toolkit

admin — Sun, 07 Mar 2010 23:21:30 +0000

Category
Books

Retailer
Pickabook

Brand
Management Books 2000 Ltd

The Customer Service Toolkit

Part of a series of management pocketbooks, this book addresses the area of customer service. It provides advice on how to develop a customer focus within your business, and how to make sure that customer service is developed to certain possible level. It provides practical guidance on improving customer communications, identifying customer needs.

£4.07

The Customer Service Toolkit by Stuart Emmett

Pickabook Site Offers : Check out the latest offers available at our website.

To find the best offers and deals on the cheapest The Customer Service Toolkit from Management Books 2000 Ltd click the 'Compare' button and a search will check whether a cheap The Customer Service Toolkit is available from an alternative source other than Pickabook. The The Customer Service Toolkit price comparison may also highlight product offers similar to Management Books 2000 Ltd The Customer Service Toolkit within the Books category.

More Ideas : Customer Focus : Service Toolkit : Provides Practical : Customer Customer : Level Needs : Provides Improving

Monitoring, Measuring And Managing Customer Service

admin — Sat, 13 Mar 2010 00:16:04 +0000

Category
Books

Retailer
Pickabook

Brand
John Wiley And Sons Ltd

Monitoring, Measuring And Managing Customer Service

Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author's seminar programme, this title provides readers with a system for building and sustaining customer service.

£20.24

Monitoring, Measuring and Managing Customer Service by Gary S. Goodman

Pickabook Site Offers : Check out the latest offers available at our website.

To find the best offers and deals on the cheapest Monitoring, Measuring And Managing Customer Service from John Wiley And Sons Ltd click the 'Compare' button and a search will check whether a cheap Monitoring, Measuring And Managing Customer Service is available from an alternative source other than Pickabook. The Monitoring, Measuring And Managing Customer Service price comparison may also highlight product offers similar to John Wiley And Sons Ltd Monitoring, Measuring And Managing Customer Service within the Books category.

More Ideas : Provides Readers : Customer Service : Managed Drawing : Service Goodman : Excellence Managed : Monitored Customer

The Nordstrom Way To Customer Service Excellence

admin — Tue, 09 Mar 2010 05:46:21 +0000

Category
Books

Retailer
Pickabook

Brand
John Wiley And Sons Ltd

The Nordstrom Way To Customer Service Excellence

Nordstrom was founded in 1900 as a small Seattle shoe store; it became a full department store in 1963. The company still maintains its old fashioned values. Here, the authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization.

£12.74

The Nordstrom Way to Customer Service Excellence by Robert Spector, Patrick D. Mc Carthy

Pickabook Site Offers : Check out the latest offers available at our website.

To find the best offers and deals on the cheapest The Nordstrom Way To Customer Service Excellence from John Wiley And Sons Ltd click the 'Compare' button and a search will check whether a cheap The Nordstrom Way To Customer Service Excellence is available from an alternative source other than Pickabook. The The Nordstrom Way To Customer Service Excellence price comparison may also highlight product offers similar to John Wiley And Sons Ltd The Nordstrom Way To Customer Service Excellence within the Books category.

More Ideas : Still Maintains : Robert Spector : Old Fashioned : Only Spector : Small Store : Founded Became

The Customer Service Training Tool Kit

admin — Thu, 11 Mar 2010 02:06:51 +0000

Category
Books

Retailer
Pickabook

Brand
Mcgraw-hill Education - Europe

The Customer Service Training Tool Kit

Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.

£44.99

The Customer Service Training Tool Kit by Jeff Gee, Val Gee

Pickabook Site Offers : Check out the latest offers available at our website.

To find the best offers and deals on the cheapest The Customer Service Training Tool Kit from Mcgraw-hill Education - Europe click the 'Compare' button and a search will check whether a cheap The Customer Service Training Tool Kit is available from an alternative source other than Pickabook. The The Customer Service Training Tool Kit price comparison may also highlight product offers similar to Mcgraw-hill Education - Europe The Customer Service Training Tool Kit within the Books category.

More Ideas : Contains 60 : Participant Handouts : Questionnaires Overhead : Tool Val : 60 Overhead : Training Book

The Big Book Of Customer Service Training Games

admin — Sat, 13 Mar 2010 05:25:17 +0000

Category
Books

Retailer
Pickabook

Brand
Mcgraw-hill Education - Europe

The Big Book Of Customer Service Training Games

Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.

£9.74

The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha Kathleen Deming

Pickabook Site Offers : Check out the latest offers available at our website.

To find the best offers and deals on the cheapest The Big Book Of Customer Service Training Games from Mcgraw-hill Education - Europe click the 'Compare' button and a search will check whether a cheap The Big Book Of Customer Service Training Games is available from an alternative source other than Pickabook. The The Big Book Of Customer Service Training Games price comparison may also highlight product offers similar to Mcgraw-hill Education - Europe The Big Book Of Customer Service Training Games within the Books category.

More Ideas : Customer Service : Clearly Honing : Dealing Difficult : Service Clearly : Superior Book : Techniques Honing